Refunds will be available for up to 20 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 20-day period to qualify for a refund. To request an RMA number, please sign in to your handmade-add.com account, visit the Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by handmade-add.com, please be sure to indicate the nature of the error when requesting the RMA number and a member of our customer service team will provide you with further instructions.
If the return is not a result of an error by handmade-add.com, you will be responsible for all shipping costs, duties and taxes incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as EMS, UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the Returns Center in their original condition.
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.
No refunds will be available after the 20-day returns period has expired.